Are you opening a store?We’re exploring a small offline space in Miami to complement our online channels.No confirmed timeline yet—if it happens, we’ll announce it here. | How fast do you ship? Most orders leave our warehouse in 1–3 business days. 🚚 |
| Do you sell to individuals and businesses? Yes — DIY customers and contractors are both welcome. 🤝 | Do you offer express shipping? Yes, express options are available at checkout. ⚡ |
| Are your products original? Yes, we supply only new and authentic items. ✅ | Do you ship internationally? Yes — we ship worldwide. 🌍 |
| Can I ask for product advice? Sure, just contact us and we’ll help choose the right item. 💬 | How can I track my order? You will receive a tracking number by email. 🔍 |
| Do you offer bulk pricing? Yes — discounts are available for large quantities. 📦 | What if my package is lost? We’ll open a carrier claim and replace or refund. 🛡️ |
| Do you offer installation help? We don’t install, but we can recommend what to choose. 🧰 | What carriers do you use? UPS, FedEx, DHL & USPS depending on location. ✈️ |
| Can I visit your location? We operate primarily online, but visits can be arranged. 📍 | Can I change my shipping address after ordering? If it hasn’t shipped yet — yes. ✏️ |
| Do you sell professional-grade tools? Yes — many items are intended for heavy-duty use. 💪 | Do you ship to PO Boxes? Some carriers do, some don’t — depends on the item. 📮 |
| Are all items in stock? Most are, and if not — we’ll notify before processing. 📊 | Can I delay shipment? Yes, just send a quick request. ⏳ |
| Do you provide invoices? Yes, invoices are included upon request. 🧾 | Do you combine shipping? We try to combine automatically where possible. 📦 |
| Do you work with construction companies? Yes — we support contractors and recurring supply orders. 🏗️ | My tracking shows delivered, but I didn’t receive it. Contact us and we’ll help resolve. 🕵️ |
| Can I get samples? Available for select products — ask us. ✉️ | Do large orders require additional processing time? Sometimes — depends on quantity. ⏱️ |
| Do you offer warranties? Warranty depends on the specific product brand. 🛠️ | Do you ship on weekends? Carriers vary — most ship on business days only. 📆 |
| Do you help with product matching (sizes, fittings)? Yes — we’ll assist to ensure compatibility. 🔩 | What if my order arrives damaged? We replace or refund — simple and stress-free. 💯 |
| Do you have customer support? Yes — friendly, responsive, real humans. 😊 | Can I cancel an order? Yes, if it hasn’t shipped yet — just contact us. 📨 |
